These Terms and Conditions (T&C) govern the business relationship between DutyLinkWay and clients who use our professional tax services, tax consultation guidance, and business development support. By engaging our services or requesting information through our website, the client accepts these T&C as binding. Any deviating agreements must be made in writing and explicitly confirmed by both parties.
Service requests can be made through our online contact form, email, phone, or in writing. A legally binding service agreement is established only through our written confirmation or the actual commencement of professional tax services. For specialized tax consultation services, the service relationship begins with the client's written acceptance of our detailed proposal. We reserve the right to decline requests without explanation or terminate scheduled consultations if the client's requirements make service delivery impossible. In such cases, any payments made will be refunded proportionally.
The exact scope of our professional tax services and tax consultation guidance is specified in the respective service description or individual service confirmation. Our service spectrum includes:
All prices are listed in Canadian Dollars (CAD) and include applicable taxes. Payment for services follows this schedule, unless otherwise agreed:
Cancellations and appointment changes must be communicated in writing or via email. The following cancellation policies apply:
One free appointment rescheduling is permitted if requested at least 24 hours in advance. For ongoing spiritual guidance contracts, a 30-day notice period applies for termination at quarter-end.
At DutyLinkWay, we strive for the highest client satisfaction and maintain a comprehensive refund policy for our professional tax services:
All refund requests must be submitted in writing with detailed reasoning. We process valid refund requests within 10 business days. Please note that certain third-party costs or specialized tax assessments may not be refundable. Refunds are processed to the original payment method used.
We perform our services with the utmost care and according to professional tax standards. Our services are based on the information and business objectives provided by the client. We assume no liability for damages or disadvantages resulting from incomplete, incorrect, or delayed client information. We recommend thorough discussion of business goals before service commencement. Our liability is limited to intentional misconduct and gross negligence, with maximum compensation capped at three times the amount paid for services in the last six months.
All tax methodologies, professional solutions, and guidance frameworks developed by us are protected by copyright and remain our intellectual property. Clients receive a simple, non-transferable right to benefit from these services exclusively for their business needs. Distribution to third parties, reproduction, or commercial use without our express written permission is prohibited. Client-owned materials and business information naturally remain the property of the client.
The protection of business and tax data is our top priority. All data collected during service provision is used exclusively for contract fulfillment and professional tax services, processed in accordance with applicable data protection regulations. Detailed information on data processing can be found in our Privacy Policy, which is an integral part of these T&C. By engaging our services, you agree to occasionally receive information about tax updates and relevant business development insights. You may opt out of this communication at any time.
Canada law exclusively governs all contracts. The place of jurisdiction for all disputes is Canada. Should individual provisions of these T&C be invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the business purpose of the original provision. No verbal side agreements exist. Changes to these T&C must be made in writing and will be communicated to you in a timely manner.